FAQ / About Us
FAQ:
1) What is the turnaround time for my order?
Our general turnaround is 10-14 business days, until your order ships out. During busy holiday season it can be closer to 2-3 weeks turnaround time. Feel free to ask about getting your order out earlier. Sometimes I can accommodate and will ship out as quickly as next day with a $25 rush fee.
2) What if I don't see the ikippah I want on the website?
You need to find the design you want, then look for the kippah in the yarmulka dropdown. If it's not there, scroll all the way to the bottom and choose- " Other..in Specific preferences" . You will then type in the specific preferences box the kippah you want!
3) How do I order something I've seen on your Instagram feed?
Everything posted is a design option on the website. Find the equivalent design, choose kippah size and letter/name - skip the rest. Write in the specific preferences box that you are copying a post from Instagram with date posted.. The specific preferences box is a great place to add any details or preferences. such as design size and color match.
3) What size do I get an Upsherin boy?
The best thing to do is try some on him from friends and family, to get an idea. On average most turning 3 yr olds will order size 2 kippahs. If you like a smaller look, you may want size 1 or 16cm flat. If he has a bigger head then average, you may already need size 3's. Again, best is to try some on, or only order a few to start off with... An average 3 yr old will fit in a size 2 Malchut tzitzis, and size 3 keter tzitzis.
4) What is the best way to wash tzitzis?
Machine wash on cold with regular detergent - INSIDE OUT to protect the personalization! We sell a washer protector for the strings to avoid knotting and unravelling. The malchut brand has a hidden pocket in the corner to stick the strings inside during wash..
We recommend to hang dry to avoid shrinking, and then iron. If you do decide to place in dryer DO NOT use dryer sheet on sublimated tzitzis!
5) How much is Shipping? What is the return Policy?
There are NO RETURNS! Products are custom made, and everything is final sale!
- USPS flat rate- between $3-$6.50 is first class shipping. We cannot guarantee when your package will arrive if it is shipped first class!
- USPS priority between $7-$10.
- UPS $12+ We strongly recommend paying for UPS shipping if you want to guarantee your package arrives on time!
6) Is there bulk pricing on products?
Yes, please email us with details polkatopschicago@gmail.com
7) How can I fix the vinyl letters that are starting to peel off in the corners?
Do not wait till it comes off completely, this can be easily fixed. Use a regular hand iron to re-adhere the vinyl on to your kippah or tzitzis! Never iron directly onto the vinyl, put a piece of parchment paper or any thin cloth in between the iron and garment. Put your iron on the highest heat and press down firmly for a few seconds at a time. The vinyl will stick right back into place.
About Us: Polka Tops was established in 2013 to deliver custom-designed Yarmulkas, and affordable gifts for all to enjoy. Now located in Chicago, we have grown our business to service the Midwest, along with our returning customers who continue to order from the east coast!
We cater to every taste and style through our vast selection and innovative designs. Each item is custom-designed by hand with care and precision, and inspected for quality and perfection before it leaves our warehouse. Join our ever-expanding customer base to experience a selection and service that leads the industry. At Polka Tops, you design and we create - for a look you'll love.